Frequently Asked
15 essentials before you book.
01Check-in & Check-out
Check-in 15:00 · Check-out 11:00
The villa runs primarily on whole-villa bookings — full turnaround time is needed. The self check-in QR code is time-bound and cannot be used outside those hours.
02Room Configuration
Layout
- Vantage: 2 double rooms + 2 quad rooms
- Retreat: 4 double rooms
- Perch: 2 double rooms + 1 quad room
Vantage also offers individual-room bookings. Availability is shown in the online booking system.
03Extra Beds
Due to the room layouts at Miaoli Zhuolan, extra beds are not available.
04Visitors
- Visitor fee: NT$200 per person
- Visitors must leave before 22:00
- After 22:00 the villa is for registered guests only
- Please notify us in advance
05Amenities
Entertainment
- Vantage and Retreat: projector · KTV · automatic mahjong table · Nintendo Switch
- Perch: KTV · automatic mahjong table · Nintendo Switch; no projector
- Dyson hair dryers in all three villas
Kitchen & Living
- LG steam, convection and microwave oven · IH cooktop
- Dishwasher in Vantage and Retreat; no dishwasher in Perch
Tableware: cookware, glassware, wine glasses, mugs, bowls, plates and cutlery.
Nintendo Switch includes one game; guests may also bring their own game cards.
06Cancellation Policy
Per Taiwan's 2017 Standard Lodging Contract:
Refund schedule
- 3+ days before check-in: 100% refund
- 1–2 days before: 50% refund
- Day of check-in / no-show: no refund
Or keep the amount as credit toward a stay within one year.
Peak-season windows may differ — shown at booking.
07Official Website Offer
Effective from February 2026.
Tier 1 · 5% off + 3% point rebate
Upgrade: 6 nights or NT$50,000 spend
Tier 2 · 8% off + 3% point rebate
Upgrade: 12 nights or NT$100,000 spend
Tier 3 · 12% off + 3% point rebate
Tiers reviewed annually. Points valid one year, usable on next booking. Stays and points accumulate across all properties.
08Amenities Provided
To support sustainability we do not provide single-use items (toothbrush, toothpaste, etc.).
In-room: shampoo, body wash, conditioner, towels of both sizes.
Daily housekeeping and towel change are not provided for consecutive stays.
09Pets
The current setup cannot yet accommodate pets comfortably — pets are not permitted for now.
10Breakfast
Provided by CAFE!N — a lifestyle breakfast known for craft. Menu rotates and cannot be pre-selected; vegetarian (lacto-ovo) available.
Breakfast is complimentary for whole-villa bookings only, not exchangeable.
11BBQ
For safety reasons, self-service BBQ is not permitted on-site.
We can arrange a mobile BBQ service or catering, or you may bring ingredients and cook in the kitchen.
Details via Official LINE.
12Catering Partners
BBQ Boy
LINE ID: @bbqboy
Dispatch fee: NT$1,500
View service
iBBQ Pro
LINE ID: @ibbqpro
Minimum spend: NT$16,000
View service
Shire Valley (exclusive menu for The O Group)
LINE ID: @359zoabj
Minimum spend: NT$20,000; menu price NT$1,680–3,000 per person
View service
13Invoices
As an accommodation business legally exempt from issuing Taiwan Uniform Invoices, we are unable to provide a Uniform Invoice.
If you need documentation for reimbursement or your records, we can provide an official receipt as proof of purchase.
14Smoking
Fully non-smoking (including balconies).
Violations incur a cleaning surcharge to maintain quality and safety.
15Baby Supplies
Bed rails, baby bathtub and bottle sterilizer are available on request.
Please confirm at least three days ahead via Official LINE.